SHIPPING AND DELIVERY POLICY
Last Updated: November 5, 2024
INSTANT DIGITAL DELIVERY - NO PHYSICAL SHIPPING
Pawfect Trainer sells digital products only. There is NO physical shipping involved.
WHAT YOU'LL RECEIVE:
- Digital ebook in PDF format
- Delivered via email
- Instant access after payment
DELIVERY METHOD:
Upon successful payment through PhonePe:
1. You'll receive an order confirmation email immediately
2. A separate email with your download link within 5 minutes
3. Download link is sent to the email address provided during checkout
DELIVERY TIMEFRAME:
- Instant: Within 5 minutes of payment confirmation
- If you don't receive it within 15 minutes, check spam/promotions folder
- Still not received? Contact us immediately
EMAIL DELIVERY:
Your ebook will be sent to: [Email provided at checkout]
Important:
✓ Check spam/junk/promotions folders
✓ Add perfectpuppi@gmail.com to your contacts
✓ Ensure your inbox isn't full
✓ Provide correct email during purchase
DOWNLOAD LINK VALIDITY:
- Your download link is valid for 30 days
- You can download multiple times within this period
- After 30 days, contact us for a new link (free of charge)
FILE FORMAT:
- PDF (Portable Document Format)
- Compatible with all devices
- Requires PDF reader (free apps available)
DEVICE COMPATIBILITY:
✓ Mobile phones (Android & iOS)
✓ Tablets
✓ Laptops & Computers (Windows, Mac, Linux)
✓ E-readers that support PDF
RECOMMENDED PDF READERS:
- Adobe Acrobat Reader (Free)
- Google Chrome browser
- Apple Books (iOS)
- Google Play Books (Android)
FILE SIZE:
Approximately 15-20 MB
Ensure stable internet connection for download
DOWNLOAD ISSUES?
If you face any problems:
1. CHECK SPAM FOLDER FIRST
2. Try downloading on a different device
3. Use a different internet connection
4. Contact us for immediate help
We'll respond within 24 hours (usually much faster):
- Email: perfectpuppi@gmail.com
- WhatsApp: +91-9073903793
REDELIVERY:
Lost your download link? We'll resend it FREE:
- Email us with your order number
- We'll send a fresh download link
- Usually within 2-4 hours
NO PHYSICAL PRODUCT:
⚠️ IMPORTANT: Nothing will be shipped to your address
- This is 100% digital
- No courier, no postal service
- No physical book in the mail
- Instant email delivery only
If you were expecting a physical book, please read carefully before purchase.
MULTIPLE DEVICES:
You can download and use the ebook on multiple devices for personal use. The license is for you only - do not share the download link.
UPDATES:
If we update the ebook content:
- Existing customers receive free updates
- We'll email you the new version
- No additional cost
TECHNICAL REQUIREMENTS:
- Email address
- Internet connection for download
- Device with PDF reading capability
- Storage space (20 MB minimum)
CUSTOMER SUPPORT:
Need help with delivery or download?
Pawfect Trainer
Email: perfectpuppi@gmail.com
Phone/WhatsApp: +91-9073903793
Support Hours: Monday-Saturday, 10 AM - 6 PM IST
We're here to ensure you receive your ebook successfully!
BUSINESS INFORMATION:
Pawfect Trainer
91 South Sibachal
Kolkata - 700051
West Bengal, India
Legal Entity: AURADOX MARKETING (owner/operator of PawwfectTrainer.store).
Contact: support@pawwfecttrainer.store, +91 93303 79895